3-Day Replacement Window
At Wearzy your satisfaction is our priority. If you receive a damaged, defective or wrong item you may request a free replacement within 3 days of delivery. We do not accept returns and do not offer refunds on delivered products — only a replacement of the same item. Refunds apply solely to payment issues such as a failed or duplicate payment; see our Refund Policy.
Eligible for Replacement
- Item arrived damaged or defective
- Wrong product, size or colour was shipped
- Item is unused, unwashed and in its original packaging with tags attached
- All free gifts or add-ons received with the order are included
- The original invoice or order number is available
Not Eligible
- Requests raised more than 3 days after delivery
- Items that have been worn, washed, altered or damaged after delivery
- Innerwear and socks once opened, for hygiene reasons
- Final-sale and clearance items
- Bulk or wholesale orders, which are covered by separate agreed terms
- Change of mind, or an item no longer needed
How to Request a Replacement
- Email info@wearzy.in within 3 days of delivery with your order number, photos of the issue and a short description.
- Our team responds within 24 hours with a pickup schedule.
- Pack the item securely with all original contents and tags.
- Hand it to our pickup partner.
- Once we receive and inspect the item, your replacement is dispatched within 4–7 business days and delivered within 8–12 business days.
Damaged in Transit
If your parcel arrives visibly damaged, please record an unboxing video and email info@wearzy.in within 48 hours. We will arrange a free replacement — no questions asked.
Need Help?
For any replacement query contact info@wearzy.in or call +91 9653533389. You can track requests anytime in My Orders.