Refund Policy

Overview

Wearzy does not offer refunds for delivered products as a change of mind. Delivered orders are covered by our 3-Day Replacement Policy — a damaged, defective or incorrect item is replaced free of charge. Refunds are issued only in the specific payment and fulfilment situations listed below.

When a Refund Is Issued

• Failed payment with amount debited — if your payment fails, is declined or times out but money has left your account.
• Duplicate or double payment — if you are charged more than once for the same order.
• Order cancelled before dispatch — cancellations accepted within 12 hours of placing the order, provided it has not already shipped.
• Order cancelled by Wearzy — if an item is out of stock, the delivery address is unserviceable, or we are unable to fulfil the order.
• Shipment lost in transit — if a courier confirms the parcel is lost and never delivered.
• Replacement not possible — if an item qualifies for replacement under the 3-Day Replacement Policy but no stock is available to replace it.

Refund Method & Timeline

• Refunds are always returned to the original payment method used for the order. We do not refund to a different account, card or UPI ID.
• Approved refunds are initiated within 24–48 business hours.
• Once initiated, banks and payment partners typically credit the amount in 5–7 business days. The exact posting date is controlled by your bank.
• For Cash on Delivery orders, an eligible refund is issued by bank transfer to the account details you confirm with our support team.
• Shipping charges (if any were paid) are refunded when the cancellation or failure is attributable to Wearzy.

Not Eligible for a Refund

• Change of mind, or an item no longer needed, after delivery
• Size or fit preference (a replacement may be requested instead, subject to the 3-Day Replacement Policy)
• Requests raised after the 3-day replacement window has closed
• Items damaged due to misuse, mishandling or normal wear
• Innerwear and socks once opened, for hygiene reasons
• Final-sale, clearance or custom items
• Bulk and wholesale orders, which are covered by separate agreed terms

How to Request a Refund

1. Email info@wearzy.in or call +91 9306115308 with your order number.
2. For a payment issue, include the transaction reference or UTR number and the debit date.
3. Our team verifies the transaction with our payment partner and responds within 24 hours.
4. Once approved, the refund is initiated and you receive a confirmation with the reference number.

Need Help?

For any refund or payment query, contact us at info@wearzy.in or +91 9306115308. You can also review your orders anytime in My Orders.